Program Services USA

The Work to be performed by Service Center for the delivery of selected Program Services for Clients in accordance with the Service Delivery Standards shall include:

  1. Program inquiries from prospective Clients, media, police or jurisdictional authorities
    1. Service Center shall acknowledge involvement in the delivery of Program Services.
    2. Service Center shall direct any inquiries about the Alcohol Interlock Program to Service Provider for response.
  2. Client enrollment
    1. Service Provider will enroll new Clients into INTERTRACK application software.
    2. Service Center shall view and revise as necessary the Client and vehicle information on INTERTRACK application software.
  3. Scheduling of appointment for Installation
    1. Service Center will complete INTERTRACK Scheduler to provide available times for the delivery of Program Services for Clients, and times that the center may be closed or unavailable.
    2. Service Provider will schedule installation of Alcohol Interlock into Client vehicle within available time slots of Service Center.
  4. Execution of Service Agreement and related documents for Client and registered vehicle owners
    1. Service Center will inspect original documents of Client to ensure correct information has been entered into Client and vehicle identification files on the INTERTRACK application software, and make additions / corrections where necessary.Client information:
      1. Surname, First, Middle
      2. Address
      3. Telephone (home, mobile, work)
      4. Date of Birth
      5. Social Security Number
      6. Drivers License Number

      Vehicle Information:

      1. Vehicle Make, Model, Year
      2. Color, Body Type, VIN
      3. Registered Owner
      4. Plate, State of registration
      5. Insurance Carrier, Policy Number, Expiry Date

      Program information

      1. Install Date
      2. Home Service Center
      3. Next Service Date
    2. Service Center will prepare “Permission to Install” forms for execution by the registered owner of the vehicle into which the Alcohol Interlock is to be installed, where the Client is not the registered owner / lessee of the vehicle.
    3. Service Center will ensure that Client has paid in full for the installation and first monitoring period.
    4. Service Center will review Service Agreement with Client and ensure that it is signed by the Client.
    5. The Client shall receive one copy of the executed Service Agreement together with all other supporting documents and one executed copy shall be placed in the Client file in the Service Center possession.
  5. Client file and security
    1. Service Center shall maintain a secure (locked) cabinet for Client files.
    2. Service Center shall place one copy of the executed Service Agreement and any additional supporting documents into the Client file.
  6. Training of Client and other users of vehicles to be equipped with an Alcohol Interlock
    1. Service Center shall maintain a separate (private) training area for Clients and others who will drive the vehicle in which the Alcohol Interlock is to be installed.
    2. Service Center shall train Client (and others) in the proper use and care of the Alcohol Interlock with the use of a training video, other training materials and manuals, and demonstration Alcohol Interlock provided by ACS.
    3. Client shall practice providing a proper breath sample into the demonstration Alcohol Interlock to demonstrate proficiency.
    4. Service Center shall review the training with the Client and complete a Client training check list which the Client shall initial as acknowledgement of completed training.
    5. Service Center shall place one copy of the executed Client training checklist into the Client file.
  7. Installation of Alcohol Interlock in the Client vehicle
    1. Service Center shall maintain a separate (enclosed) service area away from Client access or viewing for installation and monitoring of the Alcohol Interlock.
    2. Service Center shall inspect the electrical and mechanical operation of the vehicle into which the Alcohol Interlock is to be installed to ensure that it is in acceptable condition for installation, complete the pre-installation section of the “Vehicle Inspection Checklist (Installation)” and request Client signature if there are any items of concern.
    3. Service Center shall advise Client to have work performed on the vehicle if the condition is unsatisfactory to support the installation and function of the Alcohol Interlock.
    4. Service Center shall install the Alcohol Interlock in the vehicle in accordance with ACS guidelines and procedures, complete the post-installation section of the “Vehicle Inspection Checklist (Installation)” and request Client signature if there are any items of concern.
    5. Service Center shall ensure that Client can properly perform a breath alcohol test and start the vehicle.
  8. Inspection, servicing and calibration of Alcohol Interlocks
    1. Service Center shall maintain a separate (enclosed) service area away from Client access or viewing for servicing and calibrating the Alcohol Interlock including in-vehicle handset procedures.
    2. Service Center shall perform the service and calibration procedure using INTERTRACK application software in accordance with ACS guidelines and procedures.
    3. Service Center will provide two copies of Service Invoice to Client for endorsement and retain one copy in the secure Client file.
  9. Downloading and secure transmission of data recorded by the Alcohol Interlock
    1. Service Center shall download the event log data from the Alcohol Interlock on each occasion of service using INTERTRACK application software.
    2. Service Center shall review the Summary and Highlight reports with the Client and obtain any supporting documents that Client may provide in explanation of questionable events.
    3. Service Center shall take note of any events or sequence of events that suggest tampering.
  10. Inspecting the wiring and sealed connections of Client vehicle for evidence of tampering
    1. Service Center shall inspect the Alcohol Interlock on each occasion of service, including the installation wiring and sealed connections to ensure that no tampering has occurred.
    2. Service Center shall make notations of any observations in the electronic client file using INTERTRACK application software, record any explanations from Client and retain any supporting documents that are provided.
    3. Service Center shall take digital photographs of any observations as evidence of tampering.
  11. Providing notice of any apparent tampering or attempted tampering
    1. Service Center shall notify Service Provider immediately and report any case of tampering, attempted tampering or flagrant abuse of program conditions.
    2. Service Center shall assist Service Provider in providing information to jurisdictional authorities.
    3. Service Center will consult with Service Provider for any charges due from Client for the tamper inspection.
  12. Scheduling of appointments for Clients
    1. Service Center shall schedule the next service date with Client according to jurisdictional requirements or for number of days paid in advance (whichever is less) to a maximum of 60 days.
  13. Service Calls as required by Client and approved by Service Provider
    1. Service Center shall provide service calls for Client in the event of malfunction of the Alcohol Interlock or improper installation in accordance with ACS guidelines and procedures.
    2. Service Center shall consult with Service Provider for any charges due from Client for a service call.
  14. Removal of Alcohol Interlock upon expiry or other termination of the Service Agreement
    1. Service Provider shall notify Service Center of a pending end of program of Client or other circumstance that requires the removal of the Alcohol Interlock from Client vehicle.
    2. Service Center shall complete the EOP transaction on INTERTRACK application software at the end of the Client alcohol interlock program.
    3. Service Center shall request Client to complete the exit interview form and place a copy in the secure Client file.
    4. Service Center shall complete the pre-removal section of the “Vehicle Inspection Checklist (Installation)” and request Client signature if there are any items of concern, then remove the Alcohol Interlock from the Client vehicle and return the vehicle wiring to a safe and secure condition, complete the post-removal section of the “Vehicle Inspection Checklist (Installation)” and request Client signature if there are any items of concern.
  15. Inventory management of Alcohol Interlocks, Accessory Equipment and Consumable Supplies
    1. Service Center shall maintain a secure (locked) storage area for Alcohol Interlocks, Accessory Equipment and Consumable Supplies.
    2. Service Center shall keep track of inventory levels, report as requested, and request Service Provider to ship additional materials as required.
    3. Service Center shall return ship to Service Provider or ACS as directed, any Alcohol Interlocks or Accessory Equipment requiring maintenance or routine service.