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Call Center Representative (Contract)

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ACS is the leading designer, manufacturer, and distributor of ignition interlocks, breath alcohol testers and drug testing products.

We are constantly looking to add team members who are ambitious, creative, committed and passionate about their work – people just like you! Take the next step in your career and join a team that listens to your ideas and makes them a reality.

The Position

Call Center Representative (Contract)


We are currently looking for a Call Center Representative (Contract) for our Toronto, Ontario location.This position is responsible for scheduling installation appointments and client program services to ensure timely professional service for the ALCOLOCK Program and other related duties.


  • Answering telephone inquiries and promoting the alcohol interlock products and services;
  • Perform administrative tasks to support the ALCOLOCK Program for a variety of jurisdictions;
  • Schedule and receive payment against client programs for installation, monitor, reset, early service, removal and other necessary appointments;
  • Troubleshoot problems and direct them to the appropriate department;
  • Research and resolve complaints to ensure customer retention and satisfaction;
  • Familiar with standard concepts, practices, and procedures within the Enterprise InterTrack Software and Program requirements;
  • Maintain daily logs as required;
  • Locate and retrieve client records as requested;
  • End of Program Filing – review and file appropriately;
  • May be required to complete specific reports;
  • May be required to rotate duties at the ALCOLOCK Service Centre;
  • May be required to work on statutory holidays;
  • The responsibilities listed herein are not necessarily an exhaustive compilation of responsibilities, other duties/responsibilities may be assigned as required.

Winning Profile:

  • Strong Inter-Personal Skills to manage both customer and employees;
  • Must be capable of obtaining and maintaining a clean Criminal Records Search;
  • Familiar with commonly used software including Microsoft Excel, Word, Email, Internet Browsers;
  • A wide degree of creativity and latitude is expected;
  • Understanding of Privacy issues;
  • Problem solving skills which require exercising independent judgment.

Why Should You Apply?

We embrace diversity:As an international company, our workforce reflects the diversity of the international community.

Respect:We believe in ethical standards, core values, and maintaining positive, respectful relationships.

Learn:We encourage continuous learning, development and career growth.

Collaborate:We are a diverse and close-knit group. We combine different experiences with distinct backgrounds and strive to ensure your voices are heard.

Our Benefits

  • Invest in your future
  • Care for your health
  • Continue to learn
  • Employee Assistance Program
  • Rewards for Innovation
  • Long Term Service Awards

Ready to get started?

Apply today!

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We would like to thank all applicants for their interest in Alcohol Countermeasure Systems Corporation, and we appreciate the opportunity to review your resume for available positions, however, only those selected for an interview will be contacted.

Alcohol Countermeasure Systems Corp is an equal opportunity employer. The company is proud of its commitment to employees of all backgrounds in a working environment that supports human rights and a workplace free of discrimination and harassment.

In Accordance with The Accessibility for Ontarians with Disabilities Act (AODA), Alcohol Countermeasure Systems Corp. welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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