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Customer Service Representative

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The Road to your rewarding career starts here!

ACS is the leading designer, manufacturer, and distributor of ignition interlocks, breath alcohol testers and drug testing products.

We are constantly looking to add team members who are ambitious, creative, committed and passionate about their work – people just like you! Take the next step in your career and join a team that listens to your ideas and makes them a reality.

The Position

Customer Service Representative


ALCOLOCK FL is currently looking to fill Customer Service Reprehensive position for our Orlando, FL location. The CSR is responsible for Coordinating installs and service to ensure timely professional service.


  • Performs administrative tasks to support the Compliance Monitoring Business Unit  – Program Services Group;

  • Answering telephone inquiries and promoting the alcohol interlock program’s products and services;

  • Research, audit and resolve assigned service centre inventories and Enterprise InterTrack application software compliance and usage;

  • Instruct clients on how to use the alcohol interlock device;

  • Familiar with standard concepts, practices, and procedures within the Enterprise InterTrack Application Software;

  • Locate and retrieve client records as requested;

  • Receive orders for services, such as monitoring and other related services;

  • Computing cost and accepting payment from the clients through the application software program;

  • Research and resolve complaints to ensure customer retention and satisfaction;

  • Other duties as required.


    Qualifications/ Education: 

  • Bilingual skills in Spanish/English preferred;

  • Strong inter-personal skills to manage both customer and employees;

  • Familiar with commonly used software including Microsoft Excel, Word, Email, Internet browser;

  • A wide degree of creativity and latitude is expected;

  • Problem solving skills which require exercising independent judgment;

  • Understanding of Privacy issues;

  • Must be capable of obtaining and maintaining a clean Criminal Records Search;

  • Must be capable of obtaining and maintaining a clean Drug Screening Test;

  • Must be capable of obtaining and maintaining a clean Driver Record Search;


    Why Should You Apply?

    We embrace diversity: As an international company, our workforce reflects the diversity of the international community.

    Respect: We believe in ethical standards, core values, and maintaining positive, respectful relationships.

    Learn: We encourage continuous learning, development and career growth.

    Collaborate: We are a diverse and close-knit group. We combine different experiences with distinct backgrounds and strive to ensure your voices are heard.

    Our Benefits

  • Invest in your future

  • Care for your health

  • Continue to learn

  • Employee Assistance Program

  • Rewards for Innovation

  • Long Term Service Awards

    Ready to get started?

    Apply today!


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We would like to thank all applicants for their interest in Alcohol Countermeasure Systems Corporation, and we appreciate the opportunity to review your resume for available positions, however, only those selected for an interview will be contacted.

Alcohol Countermeasure Systems Corp is an equal opportunity employer. The company is proud of its commitment to employees of all backgrounds in a working environment that supports human rights and a workplace free of discrimination and harassment.

In Accordance with The Accessibility for Ontarians with Disabilities Act (AODA), Alcohol Countermeasure Systems Corp. welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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